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Library Services

Library Card
Checking Out Materials
Returning Materials
Other Services
Overdue Items
Fine Schedule
Renewals
Collection Agency
Reading History
Wireless Access

Library Card
Library cards are free of charge to Ohio residents and are issued at the Patron Services Desk. Adult and Teen applicants must show a photo ID (an Ohio driver's license or identification card, school identification card, etc.) and proof of current Ohio address. Children through age 15 may receive a library card with the signature of a parent or guardian. Several forms of ID and/or address verification may be requested, at the library’s discretion. 
Your card is good for a three-year period. To ensure good service, please notify the Patron Services staff of name or address changes during that time. If you lose your card, you may replace it for a $1 charge. Please remember to report a lost or stolen card immediately, since you are responsible for all items borrowed with your card. You must present your library card to check out materials.
Checking Out Materials
You must present a valid North Canton Public Library card to check out library materials.
Books, Magazines, CD-ROMS, Audio Books and CDs may be checked out for 14 days. Reader's Express books, DVDs and VHS tapes may be checked out for 7 days. Renewals are available.  Temporary extended loan periods are available at the library’s discretion for vacation and health related purposes only.
Returning Materials 
For your convenience, there are after-hour book drops near the Main Street entrance door and in the parking lot near the Ream Street entrance.  The book drops are for books, magazines and paperbacks only.  Movies, CDs and other audio-visual (AV) items should be returned in the AV drop box located next to the Ream Street book drop.
Oversized items that do not fit into the book or AV drops should be returned inside the library.
Please do not leave items outside the drops or on the curb.  You are responsible for items returned in the drops and use the drops at your own risk. Items returned in the book and AV drops remain on your account until the drops have been emptied and the items checked in by staff.  The library is not responsible for personal items placed in the drops. 
Other Services
The North Canton Public Library is an integral component of the North Canton and Stark County community, and provides important services free of charge.  These include:
  • Little Art Gallery
  • Art Classes
  • Reference Information
  • Reader's Advisory Service
  • Interlibrary Loans
  • Golden Buckeye Cards
  • Voter Registration
  • Reserve Materials Online
  • Online Research Databases
  • Renew Items by Phone and Online
  • Photocopier (Fee)
  • Newspapers and Magazines
  • Telephone Directories
  • Children's Storytimes
  • Special Programs for Children
  • Summer Reading Programs
  • Children's Book Bundles
  • School Visits
  • Teen Advisory Board and Programs
  • Travel Programs
  • Book Discussions
  • Special Programs for Adults and Teens
  • Family Programs
  • Library Tours
  • Homebound Delivery
  • Public Access Computers
  • Book Talks and Programs for Community Groups
  • Wireless Access
Overdue Items
Most library materials circulate for 14 days.  Customers will be notified by phone or online when an item is 3, 7 and 14 days overdue.  Failure to inform the library of a change in phone number or email address does not excuse payment of overdue fines.
Failure to return items or pay fines and fees may result in being sent to the collection agency.
Fine Schedule

Complete fee schedule as of January 1, 2013:

Books- .10 cents a day
Audio books- .10 cents a day
Magazines- .10 cents a day
Playaways- .10 cents a day
Music CDs- .10 cents a day

DVDs- .25 cents a day
j VHS- .25 cents a day
Video Games- .50 cents a day
Playaway View- .50 cents a day
Telescope- $5.00 a day

ILL Material- .50 cents a day

Returned Checks- $25.00
Collections Fee- $10.00
Replacement Copies of Lost Material- Priced at the time of purchase.

Renewals
You need your library card number and password to renew library materials.  If you do not have a password, you may set one up at the Patron Services Desk.
Books, Magazines, CD-ROMs, Audio Books and CDs may be renewed for 14 days.  DVDs and VHS tapes may be renewed one time for 7 days.  Reader's Express books are non-renewable.
Items that have an outstanding reserve on them may not be renewed.
Items may be renewed in person, online or over the phone.
To renew items anytime, 24/7, please call 330-499-1740 from any touchtone phone.  Listen carefully to the menu choices for the renewal option.
To renew items from the library website follow the Renew link.  When prompted, type in the barcode from your library card and your password.  The screen will then show your account information.  Click on the "Items Out" tab on the left and you will shown what items you have checked out, the due dates and how many renewals are available.  To renew items, check the boxes next to the items you wish to renew and click "Renew Selected Items" or "Renew All Items."  Please pay close attention to the renewal report, as some items may not be renewed due to pending reserves or renewal limits.
Collection Agency
The North Canton Public Library uses the services of a collection agency, Unique Management, to assist in the retrieval of long over due materials and in the collection of unpaid fines and fees.  Unique Management specializes in library collections and is nationally known for their “gentle nudge” approach. 
Library materials are a collective purchase that is shared by everyone.  Failure to return items on time, or failing to return them at all, is a debt against the whole community.  Due to budget cuts and decreasing funding, it is becoming increasingly difficult for the library to replace unreturned items without sacrificing the purchase of new materials.  Many of the unreturned items are new or popular titles and the library wants them back so others may borrow them.
How does it work?
The library sends up to three notices requesting the return of over due materials. These notices are generated by the computer system at 3, 7 and 14 days overdue.  After 45 days, failure to return the item(s) results in the sending of a “bill”.  The bill covers the replacement cost of the materials plus any fines accrued.  Billed accounts over $25 will have a 14-day period during which settlement can still be made before being sent to collections. After 14-days, the library will automatically refer these unresolved accounts to Unique Management and a $10.00 service fee will be added to the balance.
Delinquent library users who ignore the reminders sent by the library and the collection agency will ultimately be turned in to national credit reporting agencies. 
You can avoid being sent to Unique Management by:
  1. Returning borrowed materials on time
  2. Renewing materials by calling 330-499-1740 or renewing through My Library Account on the library website http://www.ncantonlibrary.com
  3. Promptly paying fines owed
  4. Reporting lost/misplaced materials to the Patron Services desk staff as soon as possible
  5. Signing up for email notification and receiving “reminder” notices when materials are coming due.
  6. Monitoring your library account through the Account Line at 330-499-1740, or on the library website by clicking on My Account and selecting the Fines & Fees tab.
If you need assistance in clearing up a problem with your account, or have question, please call the library @ 330-499-4712.
Reading History
The North Canton Public Library is able to maintain a Reading History for registered library users who wish to keep a record of the titles they have checked out from the library.
Accessible online through your Patron Account, the Reading History records the title, author, checkout date and loaning library for a maximum of 500 items for up to two years.  You may turn your Reading History ON or OFF any time by using your Patron Account, or any staff member at the Patron Services Desk can do it for you.  If you choose to activate your Reading History, and later turn it off, all stored records will be deleted from the system.  Please be aware that if you elect to keep a Reading History, it may be subject to examination by law enforcement authorities without your permission.
To Turn Your Reading History ON:
  • Go to My Library Account
  • Type in your barcode and password
  • Click on "Change Preference."
  • Click in the box next to "Maintain Permanent Reading List."
  • Click "Submit."
  • Read warning and click "OK."
  • A "Reading History" tab will appear as an account option.  When you access your account in the future, you can click on this tab to access your Reading History.
To Turn Your Reading History OFF:
  • Go to My Library Account
  • Type in your barcode and password
  • Click on "Change Preferences."
  • Click the check marked box next to "Maintain Permanent Reading List" (the check mark will disappear).
  • Read the warning and click "OK."
  • Click "Submit."
  • The Reading History will be gone and all records deleted the next time you access your Patron Account. 
Wireless Access
How do I use the Wireless Network?
Follow these instructions:
  • Make sure that your PC or PDA is equipped with a wireless network card and a web browser that supports cookies
  • Turn on your wireless computer in the library and launch a browser window
  • As soon as you attempt to access a website, the login window will appear
  • Enter your library card number and your password
  • If you do not have a library card or a password, you can get one in just a few minutes at the library's Patron Services Desk
  • After you enter this information, you can access the Internet or your e-mail
Disclaimer:
North Canton Public Library staff cannot assist you in configuring your personal equipment for wireless access, nor can the library give you a guarantee that you will be able to make a wireless connection.  The library assumes no responsibility for the safety of your equipment or for laptop configurations, security, or data files resulting from connection to the library's network.
Frequently Asked Questions:
Connecting:
To find the library public hotspot:  (connect to wireless network:  library public, or for meeting room access, connect to wireless network:  meeting room public).  Then click on your wireless icon in the taskbar.
Help with Common Problems:
  • Problem:  The wireless connection appears to be connected, but the login page is not displaying in web browser.
    Possible Solutions:  Redirect your browser to http://192.168.1.40 for authentication.  If your home page is set to a secure site, you may need to redirect your browser to a non-secure site (for example:  http://www.ncantonlibrary.org ) in order to access the login page. 
  • Problem:  The "Error" screen message displays when you attempt to log in.
    Possible Solution:  Try re-entering your library card number and PIN.  If this does not solve the problem, go to the Patron Services Desk to have a staff member verify your PIN. 
  • Problem:  Your connection is established, but not all internet utilities are available.
    Possible Solutions:  The library uses a firewall to secure its network.  In doing so, some services and "ports" are blocked, which may prevent access to some services and sites.
    Your personal firewall may be blocking your access to some utilities.  Be sure to check the settings.  If you turn off your personal firewall or make any changes, be sure to re-enable it before you leave.